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I paid for expedited shipping, why hasn't it shipped?Updated 15 days ago

We understand that waiting for your order can be frustrating. Please note that processing and shipping times are separate. With the current increased holiday order volume, we kindly request that you allow 5-7 business days for your order to be processed.

If you selected expedited shipping during checkout, rest assured that your shipping time will be expedited once your order is processed. The shipping time refers to the number of days it takes for your order to arrive at your home after being processed by our fulfillment center. Please allow an appropriate amount of time for your order to arrive based on your chosen shipping option.

Here's a quick breakdown:

- Processing Time: up to 5-7 business days (due to high holiday order volume)

- Shipping Time: Depends on your chosen shipping option at the time of checkout

If it's past the estimated shipping deadline, and your order has not arrived, please don't hesitate to reach out to us. We're here to assist you and investigate any issues!

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